Mystery Box Contest FAQs

What is the qualifying criteria?

The Contest is open to all KrisFlyer members who are also Mastercard cardholders:

a. Guess the Experience ‘hidden’ in the box

b. Submitted a creatively worded entry of who you would like to bring with you for this experience and why (within a 200-character limit).

c. Submission must be written in English; and

d. A valid KrisFlyer account that was created by 19 February 2019, 1600hrs (GMT+8)

e. A valid Mastercard card as at 19 January 2020, 1600hrs (GMT+8)

Where will I be able to see the clues? When will they be released?

Keep a look out for the clues on Singapore Airlines’ Facebook page and on KrisFlyerExperiences.com.

How do I submit my entry?

You may submit your entry at KrisFlyerExperiences.com. You will need to be a KrisFlyer member and log in to your account to make a submission.

You will have to redeem 100 KrisFlyer miles for each submission, and you can make multiple submissions, in blocks of 100 KrisFlyer miles. Entries submitted on other platforms will not be considered.

Can I participate if I do not have a KrisFlyer account?

No, but you can sign up for a KrisFlyer account here and participate thereafter. Registration only takes a couple of minutes.

Simply sign up during this contest period with the promo code KFEXP20 and you will be credited with 500 bonus miles, which can then be redeemed to make the guesses.

I have signed up as a KrisFlyer member and keyed in the promo code KFEXP20, when will I receive my 500 miles?

You will receive the 500 KrisFlyer miles within 24 hours of signing up. You can then participate in the contest.

How many rounds of selection are there/ When are the selection dates?

There will be one round of selection held, with 1 winner who will win a pair of all-expense paid, once-in-a-lifetime tickets to a special ‘KrisFlyer Experience’ valued at more than SGD35,000. The Participant with the most accurate submission of the experience in the box and most creatively worded entry of who he/she would like to bring along for the experience and why (within 200 characters) during the Contest Period will win the Prize. The winner will be selected on 20 January 2020.

Do I have to head down to Orchard Central to participate?

No, you can participate simply by submitting your guesses at KrisFlyerExperiences.com.

Do I have to head down to Orchard Central on 19 January to be eligible for the prize?

No, the winner will be announced on KrisFlyerExperiences.com and will be contacted through the email address provided in his/her KrisFlyer profile.

What is the prize?

One winner will win a pair of all-expense paid, once-in-a-lifetime tickets to a special ‘KrisFlyer Experience’ valued at more than SGD35,000. The full details of the Experience will be unveiled on 19 January 2020 from 4-5pm at Orchard Central Atrium, Singapore.

What happens if I am chosen as the winner?

SIA will notify the Winner in response to his/her submission, and he/she will be asked to submit his/her relevant contact details via email, and will be given information on how to claim the Prize.

The Winner will then be required to return a signed letter of acceptance via email in accordance with the instructions provided within three (3) working days ie by 23 January 2020. The Winner is also required to specify the first 6 digits and last 4 digits of his/her Mastercard credit/debit card issued in his/her name for verification in order to claim the Prize.

The winner and his/her companion must also agree to take part in publicity accompanying or resulting from the promotion without further recompense.

When will I have to use my Prize?

The Prize may involve overseas travel, and the Winner and his/her nominated companion must possess the relevant travel document(s) by 10 February 2020 for travel in mid-February 2020 or the Prize will be forfeited.

What other KrisFlyer Experiences can I look forward to?

“KrisFlyer Experiences” could include a range of interests, such as culinary, entertainment, arts, sports and travel related experiences.